Frequently Asked Questions
Follow these easy steps and start booking with JGO!
1. Go to login and click “Sign Up”
2. Input the necessary details to proceed
3. Input mobile number and wait for OTP (Make sure that the mobile number being used is yours)
4. Input OTP
5. Confirm your mobile number
6. Confirm your address
JGO provides two types of services:
Express (Padala)

This is our padala service in which we will bring your package from point A to point B, we assure you that our riders will handle this with utmost care.

Food Delivery

This is our food delivery service; you can choose from the available restaurants that JGO is partnered with.

Express (Padala)

For JGO Express, cover only these areas as of now: Metro Manila area until Quezon City, Laguna area up to Sta. Rosa, Cavite up to Silang area.

Food Delivery

For JGO Food we cater to Muntinlupa, Paranaque and Las Pinas area.

JGO Operations is from 9:00AM – 5:00PM

Once booked for Express or for Food, a JGO rider will help with your delivery. Our riders are equipped with insulated bags and are properly trained for their tasks.

Express (Padala)

For our Express service, you can pay via Cash or Top up with our JGO Wallet. You can Top up using your GCash, Debit/Credit Card for your cashless transactions.

Food Delivery

For our Food Delivery, you can via Cash, GCash Scan (Scan the IDs of our JGO Rider via GCash QR Code).

The maximum number of drop–offs is 15.

The maximum weight limit for express delivery is 20kg. Please see weight rate to check the different additional fees for heavier packages.

These items can be delivered as long as they are legal and are properly packaged and follows the weight limit of the company.
• Food and Beverage
• Medicine
• Fragile
• Documents
• Clothes
• Others: Gadgets, etc.
Express (Padala)

Delivery rate starts at P50 Base rate and P5 Per KM for the first 10KM and P6 after 10KM.

Food Delivery

Delivery rate starts at P47 and will increase depending on the distance of the restaurant.

Express (Padala)

After downloading the app, choose Express Delivery.

1. Place the pick up and drop off location
2. Select which category
3. Select the mode of payment
4. Click Book
5. Track your rider

Food Delivery

After downloading the app, choose Food Delivery.

1. Browse and select the restaurant
2. Choose items that are available in the menu
3. Proceed to checkout
4. Select payment method
5. Proceed and track your order

Yes there is it will depend on the restaurant selected.

Kindly pack them properly and make sure that they are well and secure.