Privacy Policy
JGO.ph Terms of Service and Privacy Policy
1. Terms
By accessing or using the pages in jgo and/or installing, accessing or using mobile applications (any device, update or software that all a user to use this mobile application), mobile website, e-newsletters and subscriptions, which these terms shall apply (from here on, "our services") you agree to these terms or any amendment that jgo.com.ph may introduce in the future. Also, by accepting these terms, you understand and consent to our Privacy Policy. 2. Compatibility As the user, you are responsible for devices, software, and internet access used to access our services. The current version of our services may be upgraded from time to time to support new functions and improve our services, but this does not guarantee that the said update will be compatible to all devices, operating systems, and software. Also, you are responsible for any means of communication and data charges or fees that may apply when you use or access our services.
3. User Accounts
Upon creating an account to use our services, you are responsible in keeping your account secured, as well as maintaining the accuracy of necessary information required, and all other activities under your account. Hence, jgo.com.ph shall not be held liable if the user's account is used by another individual to use/access our services without the account owner's consent.
As the account owner, you are solely responsible for safeguarding and maintaining the confidentiality of your username, email address, password, and other log in information. Therefore, you agree not to share or permit others to use your Account or Password; or assign or transfer your Account to any other person or entity.
Also, by creating an account to use/access our site and services, you are at least eighteen (18) years old, and if you are registering for the Services for and on behalf on an entity, that you are authorized to enter into and bind the entity to these Terms. jgo.com.ph reserves the right to change the eligibility criteria for any reason without prior notice. You may not create or use any account with us for any person or entity other than yourself except if you are authorized to do so for and on behalf of such person or entity.
Due to the nature of the business, jgo.com.ph needs to collect personal data including (but not limited to) name, email address, phone number, and address. These data will be used to deliver the goods you order to the accurate location and the correct receiver.
jgo.com.ph on its discretion has the right to change, adjust and correct delivery address to ensure proper delivery by our riders.
4. Disclaimer
The materials on jgo.com.ph's website are provided on an 'as is' basis. jgo.com.ph makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, jgo.com.ph does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
5. Limitations
jgo.com.ph will do its best to make sure our services are available all the time. However, we shall not be held responsible for the loss of data (your orders and other information) due to system errors. This applies even if jgo.com.ph or authorized representative of jgo.com.ph has been notified orally or in writing of the possibility of such damage. Since some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
6. Governing Law
By continuously using or accessing our services, you agree to comply with all existing laws that apply to our services. On our part, we shall also comply with existing laws that may apply to the business, our services and operations, as well as protecting the privacy and personal information you have entrusted to us. These terms and conditions are governed by and construed in accordance with the laws of Pampanga and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
7. Amendments
jgo.com.ph may revise these terms and conditions of service for its website at any time without notice. By using this website and our services you are agreeing to be bound by the then current version of these terms of service.
8. License
jgo.com.ph and its partners own all images, names, and other forms of digital content on our website. Permission is granted to temporarily download one copy of the materials (information or software) on jgo.com.ph's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
- Copy or modify the materials
- Use the content and other materials for commercial purposes or any public display (commercial or non-commercial)
- Changer or remove any copyright or propriety notations from the materials.
- Attempt to decompile or reverse engineer any software on jgo.com.ph.
- Transfer the materials to another person or “mirror” the materials on any server.
9. Accuracy of Materials
The materials appearing on jgo.com.ph's website may contain technical, typographical, or photographic errors. jgo.com.ph does not warrant that any of the materials on its website are accurate, complete or current as we only rely on the information provided by our partner restaurants. jgo.com.ph may make changes to the materials contained on its website at any time without notice. However jgo.com.ph does not make any commitment to update the materials.
10. Links
jgo.com.ph has not reviewed all of the sites and pages linked to our website/services. Therefore, jgo.com.ph is not responsible for the contents of any of these linked sites. The inclusion of any link does not imply that the site or page is endorsed by jgo.com.ph and its partners. The use of any such linked websites is at the user’s own risk.
11. Order, Pricing, and Payment
All orders placed by users are subject to stock availability. jgo.com.ph reserves the right to amend or reject your order/s in whole or in part, at any time and without liability or where any product is out of stock, damaged or spoilt, or unavailable for any other reason. jgo.com.ph and its partner restaurants may change the prices of their goods and services without prior notice. We only accept payment for orders via PayPal, Visa, MasterCard, and cash-on-delivery. Payments shall be made using Philippine Peso. In the event of any shortfall in payment, we reserve the right to charge you for the additional amounts; and in the event of any overpayment, we will reverse or refund the excess amounts paid for such item in accordance with our prevailing refund policy at the time of delivery. jgo.com.ph reserves the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per account user or per order. These restrictions may include orders placed by or under user accounts who have refused to pay for their orders previous orders or those who have violated any of the rules and requirements stated in these terms and conditions. jgo.com.ph has the right to ban users who refuse to pay for their goods and claim that their order(s) did not arrive on time, even if the goods were delivered in good condition and within the given time frame, depending on how far the customer’s location is from the restaurant that will fulfill the orders.
12. Cancellation and Refund Policy
In the event where delivered goods are incomplete and the order has already been paid in cash, you may contact jgo.com.ph via our customer support hotlines or Facebook Messenger. In these rare cases you, may choose to ask the rider to go back to the store to retrieve the missing item(s) or have the total amount of the missing item(s) deducted to the total amount of their next purchase. Also, once the order has been processed, the customer/account owner may no longer change the delivery address. The orders will be delivered to the address indicated in the submitted order/request. For PayPal and credit card transactions, the amount of the missing item(s) or if the order has been cancelled by jgo.com.ph or the customer shall be transferred to their online wallet. Note that this will only be applicable if the order has been verified by our representatives and partner restaurants. Shall the customer insist on refunding the total amount, refund time may take 3 to 5 days. Orders may be cancelled due to the reasons listed below:
- Ares is not covered for delivery.
- Unavailability of items (PayPal/credit card)
- Restaurant is not available for delivery in specific area of delivery.
- Orders placed twice
13. Others
It is the sole responsibility of the customers/account users to provide the correct address before proceeding to the checkout page or confirming their orders. Changing the deliver address via Facebook Messenger Chat, text message or any form of communication with our riders and customer service representative will not be allowed. jgo.com.ph and its riders shall not be held responsible if the goods are delivered to the incorrect address. The customer/user shall be charged for their goods via PayPal or credit card payment. jgo.com.ph and its riders shall not be held responsible for damages on cake decorations or deformation of goods. To avoid incidents involving ruined cake decorations or deformed goods, please review the comments and notes provided on the descriptions of the goods. When submitting comments, feedback, and other suggestions, you agree not to falsify any information including (but not limited to) your name and e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. By accepting these terms and conditions, you also agree that as a responsible account user, you will not post comments, feedback, and other submissions that may violate the rights of any third party (including copyright, privacy, personality, trademark, and other propriety right). Any kind of submission shall not contain libelous, unlawful, obscene material or any computer virus or malware that may cause our systems to malfunction or lead to any incident that may affect our operations and services in any way.
14. Termination of Agreement
These Terms of Use and other related policies are only effective unless amendments have been or made or the agreement has been terminated by jgo.com.ph or the account user. As the owner of the account, you may terminate this agreement and discontinue the use of our services if you are dissatisfied with our Services. To terminate this agreement you may contact our representatives to notify them that you no longer with to use the services offered by jgo.com.ph. Likewise, jgo.com.ph reserves the right to terminate this agreement and block the account user without prior notice if we suspect that you have failed to comply or have violated the provisions stated in these Terms of Use. After the termination, you will remain liable for all amounts due up to the date of the termination of this agreement. You may also be denied of access to our Services.
15. User may request to delete their data
Users can request for deletion of their personal information by contacting us at https://jgo.com.ph/contact
Privacy Policy
Your privacy is important to us. It is jgo's policy to respect your privacy regarding any information we may collect from you across our website, jgo.com.ph, and other sites we own and operate.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
This policy is effective as of 1 June 2018.
